Q: What insurances do you accept?

We accept most major insurances, including:
• Most private insurance plans (examples are HMSA, UHA, HMAA, HMA , Hawaii Laborer's, MDX, CIGNA, etc.)
• Some government-sponsored plans (examples are Medicare, Tri-Care, VA)
• Worker's Comp
• No Fault, Third Party Liability

Please call (808) 206-5301 (Billing Dept extension)  to verify your coverage as our list of accepted insurances can change.

Q: Can I pay in cash if I do not have insurance or if my insurance doesn’t approve a clinic visit or procedure?

Yes. Discounts and/or payment plans are available for our cash paying patients. Please call (808) 206-5301 (Billing Dept extension) for further inquiries.

Q: Do I need a referral for an appointment?

Ideally, yes because it allows us to know ahead of time your needs and requirements. Also, most insurances require a referral from your primary care provider with a few exceptions, that being Medicare and PPO plans. Please call (808) 206-5301 (Billing Dept extension) for further inquiries.

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Q: What can I expect after a pain procedure?

Two types of medications are usually given: local anesthetic (numbing medicine) and steroid (anti-inflammatory). These medications are injected under fluoroscopic guidance (X-ray). After the procedure, you will notice an immediate relief from the local anesthetic lasting several hours. The steroid usually takes effect at a slower pace, peaking 3-5 days after the injection. If the nerve is really irritated, the pain may temporarily worsen before getting better. Depending on your response to the initial procedure, a repeat procedure may be offered to you.

Q: Will the procedure work?

Procedures are only offered to patients who may derive benefit from them, as recommended by the doctor. But, as with most things in life, there are no guarantees. Results vary from individual to individual. With that said, HI Pain has a high success rate of treating, alleviating and eliminating pain. The goal is always to help patients gain a better quality of life.

Q: Will I get permanent pain relief after the procedure?

Again, results vary from individual to individual. The relief may last from hours to days to weeks to months and even years depending on several factors.

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Other Questions

Q: What should I bring on my first appointment?

Please bring your government ID, valid insurance card, filled out new patient packet (link here) and any imaging results that you may have available.

Q: Will I get my prescriptions on my first visit?

Getting a prescription is not a guarantee. You will be evaluated comprehensively by an HI Pain medical provider before a determination is made on the appropriateness of prescribing specific medications. Most of the time, it will take a second visit before such a determination is made because additional information not available on the first visit is often needed.

Q: Do you validate parking?

Parking is free at HI Pain Waipahu and HI Pain Maui.  We do not validate parking for HI Pain Honolulu but the first hour is free and $1 every 30 minutes thereafter.

Q: What is your take on on-line reviews, specifically the negative ones?

Online reviews should be taken with a grain of salt because they only show one side of the story. As a pain clinic, the doctors and medical providers strive to do what’s right and what’s best for the patient. However, this may not be what the patient wants or demands, thus leading to a negative review. A common example is the prescribing of opioid medications. HI Pain doctors are reluctant to prescribe these highly addictive and dangerous medications unsparingly, much to the dismay of opioid-seeking individuals who may leave the clinic empty-handed and thus, disappointed. This is one of the most common reasons for a pain clinic to receive a negative online review. Doctors have taken an oath to “first, do no harm.” Opioids, in the hands of the wrong individuals, can do a lot of harm.

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HI Pain East Oahu
1401 South Beretania St., Suite 400
Honolulu, HI 96814

HI Pain West Oahu
94-216 Farrington Hwy., Suite A102
Waipahu, HI 96797

HI Pain Maui
39 West Kamehameha Ave.
Kahului, HI 96732

We’re here to help. Contact Us.

For emergencies, please call 911 or go to your nearest emergency room.

Disclaimer: Email is for general queries only. No specific medical or clinical questions will be entertained as these emails are not reviewed by a medical provider. Please schedule an appointment to speak with one of our medical providers about your medical or clinical questions or concerns.